About the role
We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations in Cameroon, with a focus on transaction monitoring, operational efficiency, and payment performance.
You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.
What you'll be doing
- Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries.
- Collaborate with local payment providers to ensure timely resolution of transaction-related issues.
- Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity.
- Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods.
- Contribute to operational enhancements by documenting workflows, SOPs, and process improvements.
- Support the integration and testing of new payment technologies and solutions.
- Ensure all payment operations comply with relevant regulations and internal policies.
- Provide timely support during system downtimes or payment-related incidents to minimize customer impact.
What you'll bring
- Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).
- 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments.
- Fluency in English and French; Portuguese proficiency would be a nice to have
- Solid understanding of payment systems, funds flows, and reconciliation processes.
- Experience with mobile money and/or payments service providers and transaction monitoring tools is preferred.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent communication and interpersonal skills to work effectively across teams and with external partners.
- Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment.
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
hackajob is partnering with Sporty Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
