Desktop AV Support Engineer

About Us:

Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.

We’re evolving, to be a more digitally-focused data-driven insurance company of the future – and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That’s why we’re embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution.

What you'll do:

You will provide technical assistance and support to end-users ranging from standard users up to the company’s Board members, ensuring that computer hardware, software, and peripherals are functioning.  You will manage the operation and maintenance of audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms.

You will work as part of the End User Services team.

• Provide expert technical assistance to customers facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration and authentication. 
• Diagnose and assess customer issues to determine the appropriate solution or service needed.
• Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems.
• Setup and configure audio-visual equipment, including projectors, screens, microphones, speakers, MTR, and other related technology. 
• Conduct daily maintenance checks to ensure all equipment is in working order, performing necessary repairs or replacements.
• Collaborate with event organisers to assess their audio-visual needs and provide recommendations for the most suitable equipment, presentation space and setup.
• Operate audio-visual systems during meetings, conferences, and presentations, ensuring the highest quality audio and video performance.
• Maintain accurate records of audio-visual equipment inventory, including tracking assets, warranty, maintenance schedules, and software updates.

What we look for:

• Experience IT support or a related role

• Proficiency in audio-visual software, such as video conferencing platforms and media production software

• Microsoft Teams and Teams meeting rooms support

• Experience in operating, maintaining, and troubleshooting audio-visual equipment and systems

• Passion for customer service and customer focus mindset

• Knowledge of Microsoft Windows and Office Suite, and familiarity with Mac and Linux operating systems

• Relevant accreditations (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician

• InfoComm CTS are advantageous

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

·9% employer contributed pension

·50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

·Up to 10% annual bonus

·25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days

·Additional optional Health and Dental insurance

·EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

·Buy as you earn share scheme

·Employee discounts and cashback

·Plus many more

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit directlinegroupcareers.com