Quant Analytics Associate Senior - Consumer Feedback and Communications

JOB DESCRIPTION

The Consumer Feedback and Communication Group Analytics group leverages Big Data tools to analyze customer and specialist behaviors, preferences, and feedback. Working closely with the Customer Care Office, we use complaints analysis and direct feedback data to identify trends, trouble-spots, and opportunity areas across our businesses. We dig deep into the data to uncover root causes and provide actionable recommendations to improve Customer Satisfaction, Employee Satisfaction, and Profitability.

As Quant Analytics Associate Senior within the Consumer Feedback and Communications Group (CFCG), you will manage the delivery and presentation of studies and insights to the businesses you support.  You will stay closely connected to the business, anticipating changes, and identifying new areas for analysis and reporting. You will lead recurring meetings to present findings to senior and executive leadership. Your strong presentation skills and a robust analytical and statistical background are essential.

Job Responsibilities

• Foster productive teamwork, establishing open and trusting relationships between the Business team and Analysts, and create a climate where people are committed to sharing information.
• Take vaguely-defined business challenges, vet approaches for conducting analytical studies, and coordinate completion of those studies.
• Demonstrate technical expertise to interpret reports, analyze data, and recommend solutions.
• Be comfortable with various forms of statistical analysis, such as regressions, chi-square, ANOVA, and more.
• Build solid business cases that justify and drive business decisions.
• Make routine decisions for the best course of action and drive process solutions.
• Understand financial reviews and correlate profit/loss impact to process improvements
• Recognize patterns and connections in information from different sources and evaluate their business implications.
• Demonstrate the ability to understand the Voice of the Customer (VOC) and recognize recurring themes in calls.
• Communicate clearly and concisely with Executive Management regarding recommendations, improvements, and initiatives, while representing the team in inter-department projects and influence agendas and project plans.
• Maintain composure and a positive attitude during stressful situations.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in Math, Economics, Statistics, or equivalent experience.
• Experience querying data (e.g., Oracle, Teradata, SQL Servers).
• Working knowledge of banking systems (MSP, VLS, Closer, Quest, CA, etc.).
• Strong problem solving and decision making skills.
• Strong communication and presentation skills – both written and oral.
• Strong knowledge of all Office applications (MS Excel, MS PowerPoint, MS Access, Visio).
• Ability to work in an extremely fast-paced environment.

This position is Monday – Friday in office.  This role is not hybrid nor remote.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorganChase will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.