Lead Technical Program Manager

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.

As a Lead Technical Project Manager in Commercial and Investment Bank, Payments Tech, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects
• Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project outcomes
• Collaborate with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals
• Utilize technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation
• Monitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle
   

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Expert level technical program management experience, leading and delivering complex technology projects and programs in fast-paced, dynamic environments.
• Strong experience preparing and presenting project updates, risks, and recommendations to senior leadership and operating committees.
• Strong understanding of technical domains such as cloud architecture (AWS), resiliency and high availability patterns, and application development, with proven experience managing projects through the full lifecycle—including influencing decision makers and adapting to evolving business needs.
• High Level understanding of AWS Core Services, familiarity with concepts like microservices architecture, load balancing, auto-scaling, and disaster recovery patterns, and defining and tracking SLIs, SLOs, and SLAs.
• Proven track record of applying analytical reasoning and advanced problem-solving techniques to decompose business, technical, or operational objectives into actionable tasks and deliverables.
• Expert stakeholder management skills, demonstrated by building productive relationships, managing expectations, and driving alignment across cross-functional teams.
• Deep knowledge of Agile methodologies (Scrum, Kanban, etc.), with hands-on experience using tools such as JIRA for project tracking and delivery and expert MS Office skills, particularly in Powerpoint and Excel.
• High technical fluency with familiarity in current and emerging platforms, software tools, and technologies relevant to large-scale enterprise environments.
• Proficiency in creating and delivering impactful presentations to senior leadership and technical teams, translating complex technical concepts into clear business value.
   

Preferred qualifications, capabilities, and skills

• Knowledge of frameworks like the AWS Well-Architected Framework, high level understanding of AWS Resilience Hub, Cloud Watch, FIS.
• Advanced stakeholder engagement skills, with the ability to understand diverse perspectives, facilitate productive discussions, and drive consensus among technical and business stakeholders.
• Certification(s) in Agile, PMP, or related fields

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.