Support Engineer

We are looking for someone to step into our Extended Support Health & Care team as a Support Engineer, assisting with customer and technical issues across a range of county councils, hospital groups and national level health and care organisations.

This is a hybrid role based out of Ashford, with the expectation that the successful candidate will attend the office 1–2 times per week, as required.

You will act as part of a technical support team handling issues with customer enquiries, clinical risks and software issues. These interactions can come with financial penalties and be of high impact. This means you'll be required to handle a diverse caseload consisting of everything from network and infrastructure issues for councils to individual user queries and issues. 
 
You will utilise a mixture of resolver groups and your own technical capability to resolve database and environment issues, application issues, and critical outages, prioritising as required to mitigate clinical risk and financial penalties whilst maintaining a positive customer experience.

You will bring a blend of technical curiosity, problem‑solving ability, and strong communication skills, including:

• Foundational experience with coding or SQL, whether gained professionally or through personal projects that we can help you further develop.
• The ability to triage, prioritise, and resolve issues in a reactive environment while also coordinating proactive and preventative work.
• Confidence communicating professionally with stakeholders of varying technical ability, providing clear, actionable guidance to help resolve complex issues.

Nice to haves:

• A baseline understanding of SaaS/PaaS concepts.
• Experience diagnosing and troubleshooting technical issues

The application window is open until 01/04/2026, but we may close it sooner so please apply at your earliest convenience.

#LI-RL1

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com