Product Delivery Associate (COMET Analyst)

JOB DESCRIPTION

You are a strategic thinker passionate about driving solutions in Product Management. You have found the right team. 

As a Product Delivery Associate within the COMET Analyst team, you enable the release of products and features by overcoming obstacles.

 Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Be responsible for the COMET performance for an assigned line of business  
• Engage business partners regularly to share trends, identify efficiency opportunities and find solutions that fit business needs  
• Work with line of business leaders to gather information and troubleshoot possible issues 
• Determine COMET strategies that will support the operational strategies of the business and work with teammates across multiple groups to implement strategies 
• Drive Process Improvement and Best Practices to ensure efficiency and employee satisfaction improvements that help to meet investment return goals while providing subject matter expertise within project teams as needed  
• Exercise initiative and judgement to resolve problems within a range of established policies/procedures, seeking advice on more complex issues and
• Perform complex data analysis to validate results, uncover risks, and support decisions 

 Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• Manage the COMET performance for an assigned line of business  
• Engage business partners regularly to share trends, identify efficiency opportunities and find solutions that fit business needs  
• Work with line of business leaders to gather information and troubleshoot possible issues 
• Determine COMET strategies that will support the operational strategies of the business and work with teammates across multiple groups to implement strategies 
• Drive Process Improvement and Best Practices to ensure efficiency and employee satisfaction improvements that help to meet investment return goals 
• Provide subject matter expertise within project teams as needed  
• Exercise initiative and judgement to resolve problems within a range of established policies/procedures, seeking advice on more complex issues 
• Perform complex data analysis to validate results, uncover risks, and support decisions

 Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes 
• Bachelor’s degree is preferred
• 3+ years’ experience working in large call center, multi-site, or similar environments and/or 3+ years’ experience processing, forecasting, staffing, scheduling, and/or project management 
• Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-lines of business
• Experience with collaboration, communication, and presentation skills
• Show high levels of professionalism and confidentiality at all times
• Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB’s required

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.