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hackajob is partnering with The University of Manchester to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Please note that this position is offered on an 18-month, fixed term contract basis.
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. Find out more about our organisation and values:
· IT Services: About us and ITS Practice Charter
· Benefits of working at The University of Manchester
The Team
The CRM team is responsible for managing and optimising how CRM platforms are used within the University.
We are responsible for the development and maintenance of several Microsoft Dynamics 365 implementations that support different University business areas including HR, Student Services, Library, Research and Business Engagement, and Student Recruitment and Marketing.
The Role
The CRM Applications Analyst is a key member of the University’s CRM team, responsible for supporting and enhancing the Dynamics 365 Customer Engagement platform and associated marketing tools.
The Application Analyst will be supporting Dynamics 365, working alongside business customers and IT colleagues to assist with troubleshooting and expanding the use of this application.
The role is primarily to support to existing D365 instances and other integrated tools, including Spotler, Gecko, Click Dimensions, etc., and ad-hoc tasks on ongoing projects.
The Person
To be considered for this role, as a minimum we are expecting to see evidenced experience of:
This should ideally be supplemented by experience of:
Other experience that may be considered includes:
- Knowledge of other CRM systems
- Business analysis / business process / requirements gathering
- Working in an ITIL environment
What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:
In fact, there are so many benefits available you can see more of them by clicking here.
When completing the additional information section of your application, please ensure you refer to the job description and person specification above, as this will form an integral part of the shortlisting process.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here. Blended working arrangements may be considered.
hackajob is partnering with The University of Manchester to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.