Senior Digital Accessibility Consultant/Manager

Join us as a Senior Digital Accessibility Consultant (12-month maternity leave cover), supporting BUK secure digital channels to monitor and improve accessibility across priority customer and colleague journeys, and to reduce accessibility risk.

You’ll act as a senior partner to Product Owners and delivery leads, helping teams build accessibility ownership, embed appropriate controls, and evidence compliance through risk and governance frameworks. You’ll coordinate reporting, assurance activity, and supplier engagement so improvements are delivered at pace and risks are managed appropriately, in line with existing and emerging regulations.

You will lead accessibility governance, risk management, and business engagement across BUK secure channels during a 12-month maternity leave cover, ensuring accessibility risks are understood, owned, and managed through effective controls, reporting, assurance, and supplier ways of working. The role will drive measurable improvements in digital accessibility health, enable Product Owners to take accountability, and use insight (including complaints and NPS) to prioritise action that reduces customer harm for vulnerable customers.

To be successful as a Senior Digital Accessibility Consultant you should have experience with;

• Strong Product Owner / digital delivery leadership experience, with the ability to shape priorities, run effective governance, and drive outcomes across complex stakeholder groups
• Proven risk, controls and governance experience in a regulated environment, with confidence in identifying, recording and escalating issues through formal risk processes
• Working knowledge of digital accessibility (for example, what WCAG is, common accessibility risks, and how to interpret evidence from testing/audit), with the ability to translate this into clear actions for Product and suppliers

Some other highly valued skills may include;

• Practical experience of coordinating accessibility assurance (testing and audit), tracking remediation, and using results to improve accessibility health and reporting
• Experience engaging third parties on accessibility expectations and evidence, including supplier assurance against agreed controls and escalation routes for higher-risk issues
• Strong familiarity with accessibility in secure/authenticated customer journeys and using customer insight (complaints, NPS or similar) to evidence harm and prioritise improvements

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Location of this role will be Northampton or Knutsford