Tech Risk and Controls Associate - Resiliency

Tech Risk and Controls Associate supports resiliency governance across CTC applications. You will partner with engineering teams to validate and continuously improve recovery strategies and architectures, contributing to design reviews and providing practical guidance on AWS and distributed systems resiliency. You’ll coordinate resiliency testing, curate evidence and metrics, and help ensure critical CTC business processes remain within impact tolerances during disruptions. This role blends hands-on technical governance with structured testing, architecture reviews, and data-driven insights.

Responsibilities

• Resiliency governance and documentation
  • Support the resiliency governance framework for CTC applications; align artifacts to firm policies and standards.
  • Maintain and refresh business impact assessments, recovery strategies, plans, and runbooks; ensure version control and quality.
  • Coordinate the annual test calendar (e.g., recovery strategy validation, failover, tabletop/MEPC) and assemble exam‑ready evidence.
• Resiliency testing and validation
  • Schedule, prepare, and track resiliency tests; document results, issues, and remediation actions.
  • Support controlled chaos experiments in partnership with engineering using firm‑approved tooling; maintain clear guardrails and safe blast radius; capture outcomes and lessons learned.
• Resiliency architecture and technical collaboration
  • Participate in resilience design reviews; contribute questions and observations to strengthen recovery approaches.
  • Apply working knowledge of AWS resiliency patterns (e.g., RDS Multi‑AZ, backups/PITR, S3 versioning, Route 53 health checks/failover, Auto Scaling; basic CloudWatch alarms).
  • Understand common modern app patterns (microservices, REST/event‑driven) and failure handling (timeouts, retries, backoff, circuit breakers) to inform governance reviews.
• Resiliency metrics and reporting
  • Help publish/track SLOs and recovery objectives (RTO/RPO, MTTR) for critical services; maintain dashboards/MI.
  • Summarize trends on test coverage, control effectiveness, and issue aging for leadership updates.
• Issue and risk management
  • Log and track issues, exceptions, and risk acceptances to durable closure; escalate when needed.
• Stakeholder coordination and incident support
  • Coordinate across technology, cybersecurity, architecture, risk/compliance, and audit teams.
  • Support incident/crisis events with notes, communications, and post‑incident action tracking.

Required Qualifications and Skills

• 2–4 years in technology resiliency, operational resilience, SRE/operations, technology risk/governance, or application engineering in cloud‑enabled environments.
• Working knowledge of AWS and modern application architecture:
  • Core resiliency constructs (Multi‑AZ basics, backup/restore, health checks, auto scaling, CloudWatch alarms).
  • Understanding of distributed systems basics and failure patterns (timeouts, retries, backoff, circuit breakers).
• Experience coordinating tests/exercises and documenting results; ability to track remediation to completion.
• Proficiency with Excel or similar for MI; able to interpret SLOs and RTO/RPO and communicate clear risk‑based updates.
• Familiarity with Infrastructure as Code concepts (Terraform or CloudFormation) and automation guardrails; able to review for basic compliance/recovery readiness.
• Strong communication, organization, and stakeholder coordination skills.

Preferred Qualifications

• AWS Cloud Practitioner or higher (e.g., AWS Solutions Architect Associate); or comparable certifications.
• Exposure to internal audit/regulatory reviews and evidence preparation.
• Familiarity with SRE and chaos engineering concepts from a governance/support perspective.
• Experience with JIRA and Confluence

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.