Engineering Professional

Job Description – Engineering Professional Job Details Job title Engineering Professional Reports to (job) Business Network Engineering Manager Unit Mobile Operations Team Corporate Solutions Location Bristol Job Dimensions Supports Corporate DataVPN & IoT infrastructure and services. Hours Full time Direct Reports Number of Direct Reports 0 Career Level E Why BT? We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. Why Business Unit/Function The purpose of Mobile Operations function is to design, operate and deliver market leading Mobile networks. The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes. Why this job matters • The purpose of Service Platform function is to design, operate and deliver market leading Mobile networks. The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes. • The Mobile Operations teams support and manage system and service performance of services for Mobile Voice and Data services for all mobile brands. • This person will work as part of the Corporate Solutions team and related platform support and the platforms and services used to host them, within the operational and test bed arena. • Be part of improvement initiatives to the Mobile Network Corporate Solutions team and will identify and drive through to completion service improvement initiatives, by influencing both internally and externally. • The Corporate Solutions team is accountable for the delivery of complex business products and services into the network and ensuring the best customer experience for all DataVPN & IoT specific services. • Team members partake in incident, change & problem management as well as project related work. Members also participate in a 24x7x365 emergency callout rota. What I’ll be doing – your accountabilities Skills required for the job

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