Deputy Chief of Staff - Lead Technical Program Manager - Infrastructure / Network

JOB DESCRIPTION

Join Infrastructure Platforms Network Technology team as a Deputy Chief of Staff, where you'll enhance organizational effectiveness, lead people development, and drive process improvements. This role combines operational expertise and strategic thinking to support high-impact initiatives while maintaining strong relationships with General Managers and cross-functional teams. You'll have opportunities for professional growth and mentorship, working closely with senior leadership to shape the future of the Network Product Line. Your technical knowledge will facilitate innovative solutions and ensure alignment of technology initiatives with business goals.

Leverage your technical expertise and leadership in a dynamic environment with massive scale, reach, and impact. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

• Lead monthly business review process for the product line, including end-to-end delivery and content maturation through engagement with platform and service owners.
• Oversee portfolio management activities, including ownership of the portfolio and resource management tool
• Manage monthly product line headcount forecasting, reconciliation, and planning; maintain historical data and provide effective storytelling on headcount trends.
• Oversee product line travel and expense management, including planning and budget oversight.
• Drive process improvements and support the team in navigating a rapidly transforming business environment.
• Conduct root cause analysis on organizational effectiveness, identify issues, and recommend solutions. Partner with the GM and Chief of Staff to drive remediation efforts.
• Lead the people development agenda, supporting team growth, mentorship, and professional development opportunities.
• Collaborate with the central communications team to ensure effective messaging and develop Product Line Town Hall materials.
• Maintain product line overview content.
• Serve as a backup to the Chief of Staff, supporting GMs and product line leadership as needed.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Ability to thrive in ambiguity by translating vision into actionable roadmaps and proactively positioning the team for future success.
• Skilled at translating complexity into clarity for diverse audiences, from engineers to executives.
• Outcome-driven, with a focus on metrics, accountability, and delivering measurable results.
• Effective at breaking silos and unblocking execution to drive team efficiency and collaboration.
• Sets a tone of excellence, urgency, integrity, and optimism across teams.
• Highly organized and detail-oriented; adept at managing competing priorities in a fast-paced, deadline-driven environment.
• Intellectually curious, entrepreneurial, and results-driven.
• Strong interpersonal and communication skills; able to build relationships and interact effectively at all levels.
• Excellent writing skills, with the ability to storyboard and develop visually compelling presentations.
• Advanced proficiency in Excel and PowerPoint.

Preferred qualifications, capabilities, and skills

• Experience in large-scale technology functions 
• Proven track record of managing complex projects and driving cross-functional initiatives.
• Strong analytical skills, with experience leveraging data and AI tools for decision-making.
• Exceptional communication, organizational, and interpersonal skills.
• Ability to thrive in a fast-paced, ambiguous environment and adapt to changing priorities.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.