Manager - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Job Description Summary – Network Engineering Manager Responsible for leading the performance and strategic direction of network engineering operations, with a focus on operational compliance, budget adherence, and continuous improvement. Ensures alignment with industry standards and company policies while fostering a customer-centric service culture. Acts as a technical leader and change agent by proactively identifying and resolving process inefficiencies impacting network performance. Manages a team of exempt and non-exempt employees, providing mentorship, guidance, and subject matter expertise to support professional growth and operational excellence.

Job Description

Core Responsibilities

• Oversee technical progress and engineering initiatives to ensure alignment with strategic goals and timely execution.
• Manage departmental budgets, including forecasting, financial reporting, and performance analysis.
• Monitor capital and operational expenditures, recommending adjustments to optimize resource utilization.
• Forecast staffing and resource needs to meet evolving network demands and departmental objectives.
• Ensure regional network performance meets or exceeds industry and company technical standards.
• Apply and enforce safety protocols and technical standards in daily operations, including compliance with OSHA and internal policies.
• Lead the development, training, and mentoring of engineering staff to build technical expertise and leadership capabilities.
• Promote a proactive approach to network health and reliability, supporting initiatives such as XOC transitions and automation.
• Foster cross-team collaboration and knowledge sharing to strengthen support across core routing and infrastructure teams.
• Exercise independent judgment in decision-making and problem-solving on matters of technical and operational significance.
• Maintain consistent and punctual attendance, with flexibility to work nights, weekends, and overtime as needed.
• Perform other duties and responsibilities as assigned.

Company Expectations for All Employees

• Embrace and apply our Operating Principles in daily work.
• Prioritize the customer experience by delivering seamless, reliable, and innovative network solutions.
• Stay informed and engaged with emerging technologies and digital tools.
• Collaborate effectively across teams to drive impactful results.
• Participate in the Net Promoter System by engaging in feedback loops and continuous improvement efforts.
• Demonstrate accountability for results and contribute to company growth.
• Promote and respect diversity, equity, and inclusion in all interactions.
• Uphold integrity and do what’s right for customers, colleagues, and the community.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. 

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years