Vice President, Product Owner - Open Banking

JOB DESCRIPTION

We are seeking an Open Banking Product Owner to champion the advancement of innovative solutions. The ideal candidate is a highly motivated, innovative self-starter with a passion for delivering exceptional customer experiences and driving enterprise-level product objectives. If you thrive in building new technology from the ground up and are obsessed with customer experience, we want to hear from you.

As a Vice President, Product Owner within Open Banking, you will be responsible for owning significant new platform features to enable real-time sharing of customer information across the enterprise. You will be expected to be a strong and credible voice in driving Chase’s product agenda to equip our partners and stakeholders with the knowledge and insight they need to drive the outcomes they are accountable for. You will collaborate across multiple products within and outside the CX & Personalization team. You will be working closely with engineers, architects, data scientists, other product owners, and business leaders.

Job Responsibilities

• Own core features and component development – Craft the product roadmap for key elements of the Import Aggregation Platform and drive these features from discovery through launch
• Manage key relationships – Work with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs and drive results
• Communicate effectively and frequently – Be vocal. Share strategy, roadmap, progress and insights broadly and systematically.  Craft the ideal narrative and cadence for different partner and stakeholder audiences
• Lead people/Be a center for knowledge – The ideal candidate has deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change.
• Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our objectives for these technical products

Required qualifications, capabilities, and skills

• 5+ years of experience as a product owner, with experience managing technical platforms 
• Customer-focused with a track record of delivery of delightful Customer experiences
• Ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear technical requirements
• Strong team player who can inspire action and build credibility across the enterprise
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
• Excellent written and verbal communication skills. Ability to present facts, thoughts and ideas in a clear, concise and convincing manner to stakeholders and partners
• Excellent problem-solving skills; ability to resolve issues and influence agreement across all steps in a project lifecycle 
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment.  Strong partnership, consulting, and influence skills
• Minimum BA/BS degree required or relevant experience

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.