Analyst, Revenue Technologies

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for formulating and defining systems and objectives through research and an understanding of applicable business systems. Assures the effectiveness, accuracy, and deployment of those systems. In addition, supports analysis and oversight of sales technology applications, including usage analytics, vendor management, and contract/invoice processing. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Analyzes business and user needs, documenting requirements and revising existing system logic as necessary across CRM platforms such as Salesforce, Microsoft Dynamics, Orion, LinkedIn Navigator, and other sales applications.
• Prepares detailed functional and technical specifications from which programs will be written, including documentation to support sales process improvements and system enhancements.
• Conducts studies pertaining to the development and performance of new and existing information systems to meet current and projected business needs, including evaluating software adoption, usage trends, and revenue impact.
• Supports in the preparation of project-phase plans, implementation schedules, and cost-benefit estimates for sales technology and vendor-supported tools.
• Supports in the monitoring of implementation progress for compliance with budget, time constraints, and vendor contract terms.
• Ensures data quality and integrity across data-specific application implementations and reporting outputs, including dashboards and visuals built in Excel, PowerPoint, pivot tables, Power BI, and other analytics tools.
• Functions as a liaison between the client, community, internal IT, IT Security, and external software vendors to develop system solutions to processing or business problems.
• Coordinates procedural security reviews for new and existing applications, ensuring each tool meets required checks and balances before deployment and renewal.
• Supports vendor management processes, including tracking software applications used by sales teams, managing license counts, and reviewing usage for ROI and renewal recommendations.
• Manages invoice workflows for software applications in platforms such as Fusion, partnering with Procurement and Accounting to ensure accurate review and payment.
• Gathers business requirements from sales teams and translates them into clearly documented technical requirements and process documentation for internal partners.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategic Objectives; Ideation; Business

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years