International Operations Agent

Job Description:

As an International Operations Agent, you will be operationally responsible for managing all aspects of international air and ocean shipments from start to finish. This includes booking shipments, coordinating with overseas agents, customer communication, exception management, and cradle-to-grave tracking of freight. You will ensure high levels of customer satisfaction by providing professional service and timely, accurate updates. You’ll work closely with Omni’s US offices and global partners to deliver seamless logistics solutions.

This position requires a detail-oriented, organized, and proactive individual who can manage multiple priorities in a fast-paced environment.

Core Responsibilities & Duties:

• Provide professional customer service for international clients
• Generate accurate and competitive air freight quotes for import and export movements
• Support ocean freight operations as needed, including coordination, tracking, and documentation
• Create and execute international shipment files from cradle to grave
• Maintain strong vendor relationships and support development efforts
• Prepare and submit client reports
• Invoice for services rendered and reconcile agent profit shares
• Maintain consistent communication with Omni’s US offices and global agents
• Collaborate with other departments to ensure exceptional service delivery
• Handle exception reporting and communicate updates to Sales and Management
• Perform additional duties as assigned by management

Job Requirements & Qualifications:

• Bilingual in English and Spanish is required
• 2+ years of freight forwarding experience in import/export required
• College degree or equivalent experience preferred
• Strong knowledge of international shipping operations (air & ocean)

• Experience with Cargo-Wise is a plus

• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Adobe Acrobat)
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively
• Strong attention to detail and organizational skills
• Proven problem-solving and analytical abilities
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working under tight deadlines
• Positive attitude, hardworking, and committed to following instructions

Forward Air is an Equal Opportunity Employer. 
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Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication