Application Support Analyst

Join us as a Application Support Analyst at Barclays, where you'll provide technical support by troubleshooting and resolving multi-faceted issues, ensuring timely resolution of incidents, and communicating effectively with stakeholders., you’ll also benefit from being part of a vast professional network, collaborating with industry mentors and experts.

To be successful as a Application Support Analyst, you should have experience with:

• Run The Bank roles in financial institutions, specifically in live job dump solving and an evaluative mindset to resolve incident queries
• Cobol, DB2 database fact finding and basic JCL skills are the technology required and in the banking sector would be preferred
• ITIL concepts and best practices.
• Using Service Management Tool - Service First / SNOW for incident, problem and change management

Some other highly valued skills may include:

• Personal attributes essential to performing role including capabilities, knowledge, and experience.
• Technical experience with high proficiency in COBOL dump solving, knowing your way around DB2 on the mainframe and basic JCL. Experience in Abend-aid would be beneficial
• Experience in batch monitoring tools (TWS on the mainframe)
• Excellent communication (verbal and written) and suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers
• Exposure to IMS or knowledge of it would also be beneficial

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role will be based in our Knutsford office