AM, Cash Operations

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Within International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. The International Wealth and Premier Banking Chief Operating Office supports the business to deliver exceptional customer journeys and increase efficiency across our global network. We support the business through effective governance, financial and risk management, transformation, and operational management, ensuring that all International Wealth and Premier Banking business units and markets have the right capabilities and procedures to compete effectively and grow safely. We work in an agile manner and at pace, partnering with teams in Technology and Digital Business Services to bring innovative, digital-first solutions to our customers. 

We are currently seeking an experienced professional to join the IWPB Cash Operations team.

Job Introduction

• Manage and control daily operations and administration of the Cash & Cheques unit (which includes Cash Processing, Cheque Clearing, Vendor management, etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of vendor staff and unionized staff in the given unit
• Ensure standardization of processes.
• Ensure an effective Business Continuity plan is in place for the unit.
• Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.
• Ensure Daily Control Functional Checklist is updated by all team members and held on records.
• Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
• Monitoring & assessment of performance of reporting staff with the help of Production management systems.
• Setting discipline for routine activities. Leading of example and ensuring deadlines are met.

Principal Responsibilities

Impact on the Business

• Ensure that there is improvement in productivity for transaction processing and service delivery.
• Conduct User Acceptance Tests (UAT)
• Business Continuity Plan (BCP)
• Ensure all the policies and procedures with regards to Cash & cheques are being adhered scrupulously.
• Ensure all cash & cheque activities are performed smoothly and that all RBI deadlines are met.
• Vendor management and Co-ordination.
• Cost Management.

Customers / Stakeholders

• Contributes to building good customer relations and maintaining a high level of customer service.
• Understand and implement customer requirements.
• Monitoring staff performance and creating culture of learning and growth in the unit.  
• Identify training needs and ensure training requirements are met.
• Ensures the smooth, systematic and efficient functioning of the department.
• Manage the operational risk associated with the role and safeguard the interest of the bank.
• Reporting / Preparation of returns.
• Business Continuity Plan (BCP)

Role Requirements / Education Qualifications / Certifications / Experience:

This role requires 2 years of overall Banking exposure.

Minimum qualification bachelor’s degree.

Skills required for success are:

• People and Stakeholders Management
• Strong Communication and decision-making ability
• Thinking and Problem-solving skills
• Customer Drive 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India