Client Service Lead - Vice President

JOB DESCRIPTION

Are you experienced within financial services and have managerial background? Then you found the right position for you! The Custody Middle Office includes a wide variety of cross-product activity and support including; Trade Instruction Capture, Settlement, Fails Management, Cash Instruction Capture, Overdraft monitoring , Asset Servicing Instruction Capture and Income/Corporate Actions completions. The Custody Client Operations play a vital role in the day to day management of Custody Middle Office. The Custody Client Operations act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the team performs client outreach, on behalf of the various Operational Teams within Custody Middle Office. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.

As a Client Service Lead - Vice President within the Custody Middle Office in Security Services team, you will be responsible to deliver investor solutions to help institutional client protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. You will support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. 

 Job responsibilities

• Work a part of a global team providing direct client support across a wide variety of products and markets
• Build strong internal and external working relationships and partnerships
• Provide value add client service and operational subject matter expertise
• Liaise with other JPM teams to ensure excellent client service delivery
• Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements
• Perform root cause analysis
• Complete identification of opportunities to reduce client enquiries and improve client STeP rate

Required qualifications, capabilities, and skills

• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties, including senior stakeholders
• Industry/product knowledge in Trades and Cash settlement 
• Ability to motivate and encourage others to deliver on objectives
• Proactiveness in ownership and escalation of issues
• Willingness to learn new skills and continuously improve knowledge

Preferred qualifications, capabilities, and skills

• Cash, Trade & Asset Servicing experience 

ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.