Support Engineer

Your impact

Leonardo UK, has an excellent new opportunity for a Product Support Engineer looking to progress their career within a world class engineering organisation. You will join a highly skilled team within the CS3 line of business and play a key role in back office operational technical support, for multiple Fast Jet Radar products; TNR, Captor-M and Captor-E.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.

Leonardo Edinburgh, is uniquely positioned as one of the world's top developers and producers of radars, lasers and infra-red countermeasure systems. We are a diverse mix of Engineers and Technical

Specialists who bring together a wealth of experience and expertise to collaborate, innovate and deliver world-class solutions.

We make the best products, and we can only do that with the best people. To this end, we invest heavily in our engineers training and development. We believe this is key to remaining competitive and at the forefront of technological development

What you will do as a Product Support Engineer -

• Deliver operational Radar support to internal and external customers.
• Providing performance reports to Project Management regularly
• Managing spares and repairs
• Liaising with various departments including logistics, export control and QA.
• Working with the design teams to understand forecast product reliability and provide analysis against in service support data.
• Understanding the Customers’ operational needs to help guide the development of support solution capable of meeting the needs of future operational environments.

This role is based at our Edinburgh site, with the ability to use Custom (Hybrid) working to balance on and off-site working

As CS3 is a geographically dispersed line of business, the role is likely to include monthly travel within the UK, and potentially abroad, to support team and customer meetings. In some cases you will also be expected to stay overnight as part of this travel.

What you’ll bring

• Degree in a relevant engineering or science discipline, or equivalent.
• Worked in the defence industry or have other relevant experience applying the principles of Supportability engineering and standards.
• Experience in front line technical support
• Our team use Excel and Word and a considerable level of expertise with these would be highly desirable.
• Experience of gathering, analysing and drawing insights from data
• Ability to communicate concepts and strategies in a non-technical way
• Ability to work collaboratively with internal and external stakeholders from a wide range of organisations, disciplines, cultures and seniority
• Self-motivated with an aptitude for problem solving and driving challenging issues to conclusion
• Strong interpersonal and collaboration skills, with an ability to influence and adapt according to changing demands

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

Security Clearance

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). 

Why join us

At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.

• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
• Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
• Refer a friend: Receive a financial reward through our referral programme.
• Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
• Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.

For a full list of our company benefits please visit our website.

Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.

At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.

Be part of something bigger - apply now!

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