Experience Design Senior Associate, Customer Acquisition and Onboarding

Lead in crafting user-centric designs for digital products, focusing on inclusivity and accessibility in the financial sector.  Contribute to innovative experience design, blending user needs with business goals in a dynamic environment.

As an Experience Design Senior Associate in Customer Acquisition and Onboarding, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, you will align user needs with business goals and drive continuous improvement of our offerings, navigating complex problems and supporting strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation and satisfaction.
• Conduct data-driven analyses to inform design decisions and transform raw information into valuable insights.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines.
• Operate with an iterative design mindset, incorporating user feedback to continuously improve user experience.
• Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.

Required Qualifications, Capabilities, and Skills

• 3+ years in a user experience design or equivalent role dedicated to improving digital product experiences.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Experience designing and optimizing user experiences across web, mobile, and other digital channels.
• Experience interpreting complex data and transforming it into actionable insights.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated experience with user-centered and human-centered design approaches.
• Ability to synthesize complex, interdependent, and sometimes competing needs across a platform.
• Keen eye for detail and micro-interactions across all aspects of design, and a focus on the quality of end products.
• Ability to communicate design rationale and system updates to stakeholders and the broader design community.
• Advocate for visual consistency, accessibility, and inclusive design across all digital products.
• Understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS and JavaScript, and frameworks such as React.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans