Maintaining, supporting and managing Cisco Ironports such as ESA.
Maintaining, supporting and managing MDM technologies.
Experience of strategic planning and decision making to align IT with business objectives.
Ability to understand and deliver tasks and projects to our business standards.
Strong documentation skills.
Ability to work to deadlines with a pragmatic approach to administration, governance and risk.
Main Responsibilities
- Maintaining and managing our core UC services and providing improvements where necessary.
- Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
- Participating in product evaluations, system testing and product lifecycle management.
- Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
- Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
- Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
- Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
- Setting up all UC applications and features, technical designs, standards and process documentation.
