Business Analysis Associate- Payments

JOB DESCRIPTION

Embark on a rewarding and challenging career as a Business Analysis Associate I with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Analysis Associate I within the Payments team, you will play a pivotal role in driving operational efficiency and strategic initiatives. You will leverage your advanced understanding of data analytics and automation technologies to uncover patterns, analyze complex data sets, and propose innovative solutions. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with business strategies. You will also utilize your advanced computer literacy and digital proficiency to enhance processes and customer interactions. Your role will involve coaching and delegating tasks to others, fostering a culture of learning and growth within the team. Your decisions and work results will have a significant impact on the team and departmental goals, contributing to the overall success of the firm.

*this role is not eligible for immigration sponsorship

Job responsibilities

• Analyze and interpret complex data sets using advanced data analytics skills to support operational initiatives and strategic decision-making.
• Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
• Provide insights and recommendations to team members, ensuring tasks and responsibilities are aligned with project objectives for efficient and effective outcomes.
• Collaborate effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful execution of projects.
• Leverage digital platforms and technological tools (SQL or Python or other query language) to improve processes, enhance customer interactions, and effectively communicate with stakeholders.
• Document requirements for reporting and/or application updates
• Design test plans and coordinate/assist with testing/validations and getting sign off from business partners

Required qualifications, capabilities, and skills

• Demonstrated ability to conduct data analysis and interpret complex data sets, with proven expertise equivalent to 2+ years of experience.
• Advanced proficiency in using automation technologies to optimize processes and implement business strategies.
• Demonstrated ability to coach and guide team members, fostering a culture of continuous learning and growth.
• Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
• Advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes and customer interactions.
• Consistent quality service to customers through continuous communication.

• Comprehensive understanding of the software delivery lifecycle and skills in industry standard methodologies and related tasks.

Preferred qualifications, capabilities, and skills

• Proficient ability to leverage artificial intelligence and AI tools to enhance data analysis, analyze business trends, and provide actionable business insights for strategic decision-making.
• Ability to implement automation solutions to streamline business processes and improve operational efficiency.
• Proficiency in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Expertise in contributing to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Experience in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
   

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.