Engineer 4, Software Development & Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Unified Communications Engineering is seeking a Senior DevOps Engineer (E4) delivering quality products who also understands the direct impact of their work on the customer experience. As a Senior DevOps Engineer, you will lead infrastructure automation and hybrid‑cloud operations across OpenStack‑based on‑premise environments and cloud‑native platforms. You will provide technical expertise in Kubernetes, OpenStack, infrastructure‑as‑code, and CI/CD, applying strong Linux and containerization practices to build functional, secure systems that deploy various applications and services. You will work with development and operations teams to design, build, and manage infrastructure, processes, and systems that accelerate delivery while upholding reliability, security, and compliance. Your knowledge and skills in your own discipline will play a crucial role in shaping the future of our products. You will work as part of a large team to determine work priorities and delivery milestones. You will guide and mentor DevOps engineers, act as a resource for colleagues with less experience, and champion best practices in automation, observability, and continuous improvement. The role offers an exceptional learning opportunity, allowing you to expand your skills and expertise in a supportive environment alongside our cross‑functional international team comprising architects, principal engineers, UX and data specialists, UI and middleware developers, operations and QA engineers, software development managers, and project and program managers.

Job Description

Who we are:   

The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications.  Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.     

Key Responsibilities

• Hybrid Infrastructure Ownership: Design, implement, and maintain on-premises environments using OpenStack and containerized workloads using Kubernetes (EKS, GKE, or bare-metal clusters).
• Cluster & Resource Management: Manage compute, network, and storage provisioning in OpenStack; integrate with Kubernetes for hybrid orchestration.
• Infrastructure as Code (IaC): Build scalable infrastructure automation using Terraform, Ansible, Helm, and Heat templates for reproducible deployments.
• CI/CD Pipeline Optimization: Architect automated pipelines using Jenkins, GitHub Actions, or GitLab CI for continuous integration, testing, and deployment.
• Monitoring & Observability: Set up end-to-end observability using Prometheus, Grafana, ELK Stack, and OpenStack telemetry services (Ceilometer, Gnocchi).
• Security & Compliance: Implement security best practices for both cloud and on-prem environments — secrets management, RBAC, and vulnerability scanning.
• Team Leadership: Mentor DevOps engineers, coordinate cross-team automation efforts, enforce delivery timelines, and promote a culture of operational excellence.
• Incident Handling: Lead incident triage, root cause analysis, and system reliability improvements; establish SLAs for uptime and release consistency.

Key Skills

• Strong hands-on expertise with OpenStack services (Nova, Neutron, Cinder, Keystone, Heat, Swift).
• Advanced experience with Kubernetes administration, cluster lifecycle management, and application deployment using Helm or Kustomize.
• Proficiency with Terraform, Ansible, and scripting languages like Python, Bash, or Go.
• In-depth understanding of networking, load balancing, and storage orchestration across hybrid setups.
• Practical experience with CI/CD orchestration and infrastructure monitoring.
• Proven ability to lead teams, align multiple project tracks, and maintain operational KPIs.
• Strong communication and stakeholder collaboration skills.

Nice-to-Have Skills

• Experience deploying Kubernetes on OpenStack (e.g., using Magnum or KubeSpray).
• Familiarity with service meshes, GitOps platforms (ArgoCD, Flux), and OpenStack autoscaling or billing systems.
• Exposure to GPU scheduling/acceleration within Kubernetes or OpenStack Nova.
• Understanding of FinOps and cost optimization across on-prem and hybrid deployments.
• Contributions to infrastructure tooling or open-source DevOps frameworks.

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
• Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.
• Trains junior Software Development Engineers on internally developed software applications.
• Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports.
• Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers.
• Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements.
• Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty.
• Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years