Vice President, Payments Lifecycle Service Manager

JOB DESCRIPTION

Join Chase and help shape the future of payments. As a Vice President, Payments Lifecycle Service Manager, you’ll enhance the efficiency and integrity of our payment products, enabling teams to deliver with confidence and precision. Leverage your payments expertise and project management skills to drive process optimization and establish a robust governance framework. Be part of a team that values innovation, collaboration, and leadership in the financial industry.

Job Summary
As a Vice President in the Connected Commerce Banking Payments team, you will leverage your payments industry expertise and customer-centric mindset to implement a centralized governance strategy across the end-to-end payment lifecycle, including Zelle, RTP, ACH, Wires, and more. You will collaborate with stakeholders in Product, Operations, Analytics, Legal, Risk, and Controls to identify opportunities, develop solutions, and deliver an enhanced, sustainable framework that drives continuous improvements in process integrity and customer experience.

Job responsibilities

• Serve as the service manager across the payment lifecycle, defining and monitoring SLAs, KPIs, and service health metrics to ensure optimal performance and continuous improvement.
• Partner with stakeholders in Payments teams to document end-to-end roles and responsibilities, ensuring compliance with payment rail network rules and regulations.
• Collaborate with payment teams at the program level to identify and realize strategic synergies between organizations.
• Design and execute initiatives to strengthen the risk and control framework for Chase’s payment products.
• Deliver comprehensive leadership updates on the status and progress of key initiatives, ensuring transparency and accountability.
• Conduct assessments to identify vulnerabilities within the end-to-end framework and develop actionable solutions.
• Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities.
• Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements.
• Monitor product initiatives spanning across the organization, driving successful and compliant outcomes.
• Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization.
• Support the achievement of strategic goals by driving Objectives and Key Results (OKRs) to enhance organizational performance.

Required qualifications, capabilities, and skills

• Deep understanding of payments-related regulations and network requirements.
• Exceptional skills in managing complex projects and engaging stakeholders effectively.
• Strong communication skills, including experience presenting to leaders and senior stakeholders.
• Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly.
• Ability to thrive in a matrix management organization.
• Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities.
• Positive, team-oriented attitude that fosters collaboration and drives collective success.
• Bachelor’s degree.

Preferred qualifications, capabilities, and skills

• Experience working with Payment Network Operators (NACHA, FedWire, TCH, etc.).
• Ability to create a vision and actionable roadmap.
• Experience working with agile-enabled teams, fostering adaptability and innovation.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.