Senior Product Associate - Identity

Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact.
As a Senior Product Associate on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity lifecycle management and advanced biometric capabilities. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

• Partner with the Product Manager to identify new product opportunities through user research and discovery.
• Plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.
• Act as a subject matter expert in Customer Identification processes.
• Write epics and user stories to support product development.
• Support feature teams with application testing, user experience testing, and issue resolution.
• Oversee and coordinate cross-functional activities, comfortably managing multiple workstreams and stakeholder groups 
• Facilitate clear communication, proactively address risks or issues, and verify that deliverables meet governance, regulatory, and business requirements

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).
• Excellent organizational, time management, and project management skills.
• Ability to work independently and make informed decisions.
• Experience in product deployment processes and operational management.
• Developing knowledge of data analytics and data literacy

• Customer Identity and Access Management experience.
• Agile/Scrum and AWS Certification are a plus.
• Knowledge of design and product development processes, service design principles, and systems thinking.
   

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.