Listening - Product Portfolio Operations Associate

Join Consumer and Community Banking's (CCB) Product Experience and Technology (PXT) Operations to help Listening team drive business performance and employee engagement through actionable data analysis, visualization and reporting.  This role focuses on 
 

As a Product Portfolio Operations Associate on the Product Experience and Technology Operations team, you will be responsible for transforming employee data to inform executive decision-making and shape strategic direction. You’ll work closely with senior leaders and cross-functional partners to gather and synthesize requirements and produce executive presentations & reporting. 

Job Responsibilities: 

• Gather, analyze, interpret, transform and present employee data for the purposes of high-level executive decision making  
• Provide a high level of responsiveness to reporting needs of executive stakeholder
• Communicate effectively with a multitude of key business partners at every level of the organization and drive next steps.
• Build trust and maintain strong relationships across partners and stakeholders (e.g., Senior leaders, Product Owners, Tech Leads, Design Leads, Product Agility Leads, etc.) and act as a trusted advisor and change agent

• Demonstrate subject matter expertise with respect to the book of work within Product PXT Operations in order to develop innovative work processes utilizing state of the art tools

Required Qualifications, skills, and capabilities: 

• Experience working in a dynamic, fast-paced business environment
• Experience in synthesizing complex concepts into clear and concise solutions 
• Demonstrated ability in organization &  stakeholder management and meeting facilitation 
• Expert working knowledge of MS Office tools 
• Strong Experience with tools such as Alteryx, Tableau and LLM solutions
• Demonstrated ability to quickly self-learn various tools, technologies, concepts and disciplines on a continual basis 
• Highly motivated with excellent verbal and written communication, time management / prioritization skills 

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.