Business Analysis Director - Payments - Executive Director

JOB DESCRIPTION
Step into a pivotal leadership role as a Business Analysis Director with our innovative team. In this influential position, you'll drive strategic process improvements and spearhead key initiatives, all while honing your creative and analytical skills in a supportive and collaborative environment. Join us to shape the future of our organization, make a lasting impact, and elevate your career to new heights.
As a Business Analysis Director within JPMorganChase, you will be a key player in shaping the operational and strategic direction of our business. Your role will involve leveraging your advanced knowledge in business analysis and data analytics to uncover patterns, identify root causes, and design solutions that support the implementation of business strategies. You will be expected to lead large teams, fostering a culture of innovation and strategic thinking, while ensuring the delivery of high-quality service. Your decisions will have a significant impact on our operations, financial management, and client relationships. With your expertise in digital proficiency and automation, you will drive the development of new methods and techniques to resolve operational challenges, contributing to the longer-term plans for your area to fit within broader functional and organizational strategy.
You will play a pivotal role in driving financial success by leading expense management, innovative solutions, and impactful reporting.

As the Business Analysis Director in the Payment Network Office, you will have an integral part in driving the overall financial goals of the firm by managing expenses from the payment networks. To do this you will minimize under-utilized optional services, partner with product engineers to develop solutions that accurately pass thru these expenses to our merchants, triage billing issues, manually bill in instances there is not a systemic billing option. This role is a highly visible one with regular reporting to senior management on expense reduction opportunities and historically has been responsible for tens of millions of dollars in annual expense reduction. 

Job Responsibilities

• Lead a high-performing team of data analysts responsible for validating billions of dollars in annual expenses, ensuring accurate merchant billing, managing manual billing activities, estimating financial impacts of new mandates, and validating brand updates.
• Drive expense management by building and executing a strategic roadmap to reduce overall network costs.
• Partner with relationship management teams to support network contract negotiations.
• Serve as a subject matter expert on network expenses, contributing to modernization initiatives.
• Champion automation and innovation by developing ML/AI solutions to streamline manual processes across the payment network office and beyond.
• Mentor junior associates to foster professional growth and team development.

Required qualifications, capabilities and skills

• 8+  years in payments, ideally working for an acquirer, payment network, or fintech.
• 3+ years managing a high-performing team.
• Demonstrates    Strong data analytics skills with experience in at least two of the following: SQL, SAS, Python, Essbase, R, Alteryx.
• Illustrates deep knowledge of the overall payments’ ecosystem, including transaction economics (interchange and scheme fees).
• Ability to partner cross-functionally with all areas of the business.

Preferred qualifications, capabilities, and skills

• 10+ years in payments, ideally working for an acquirer/processor, payment network, or fintech.
• Advanced degree in Data Science, Statistics, Computer Science, Economics, or related quantitative field.
• Undergraduate degree.

  ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.