Technical Support

Summary

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.

All the details

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.

Sitting at the heart of our Food Technology team, you’ll play a key role in supporting compliance activity, ensuring our supply base remains fully aligned to technical and sourcing standards. You’ll help keep supplier due diligence accurate and up to date, guide suppliers through M&S requirements, and contribute to driving improvements across our compliance systems.

But this role goes beyond compliance alone. You’ll be out meeting suppliers, carrying out regular quality visits, identifying issues first‑hand, and supporting our Agronomist with governance reviews and QC benchmarking.

If you bring a strong background in produce compliance and you’re ready for more exposure, influence, and stretch, this role gives you the chance to deepen your impact—protecting product quality while strengthening relationships across our supply chain.

What you'll do:
Keep all M&S supplier due diligence information accurate, compliant, and up to date, and raising issues to the Agronomist when needed.
Ensuring suppliers understand and follow M&S technical, sourcing, and compliance requirements.
Supporting and driving improvements to the M&S Compliance System.
Conducting supplier quality visits (around two days per week), reporting any out‑of‑spec product, and closing relevant compliance actions.
Regularly reporting, mapping, and communicating supplier compliance status, and supporting QC benchmarking and governance reviews with the Agronomist.

Who you are:
Confident using compliance systems such as Food Experts, TELUS/ Muddy Boots, Foods Connected, AgriPlace,
Understanding of produce supply chains and experience within the produce industry.
Strong communication and presentation skills.
Basic knowledge of quality and crop production, with the ability to carry out supplier visits as an M&S ambassador.
Strong IT Skills and knowledge

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast paced and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more exciting:

20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

Competitive holiday allowance with the option to buy more

Discretionary bonus schemes linked to your performance and ours

Strong pension and life assurance to help plan for the future

Tailored induction and training to support your development from day one

Exclusive perks and savings through our M&S Choices portal

Market-leading family policies, including parental, adoption and neonatal leave

24/7 wellbeing support, including virtual GP access and mental health services

One paid volunteer day a year to support a cause that matters to you

Everyone's Welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.