JOB DESCRIPTIONJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support III team member, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques – Splunk, Dynatrace, Grafana
- Experience in setting up, monitoring alerts and troubleshooting the issues
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Exposure to AWS and Cloud architecture.
- Strong verbal and written communication skills, able to co-ordinate with different Technical Teams
- To be able to work independently as well as mentor the team for upskilling.
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Python scripting is a plus
- Working understanding of public cloud
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