Bilingual Customer Support Associate (German and English Speaking)

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a German-speaking Customer Support Associate to join our team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise!

Your mission...

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

Here’s how you’ll be contributing to the Customer Support team:

•  Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed;
• Support customers by communicating with them via emails and phone calls, and chats;
• Demonstrate flexibility! You’ll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand;
  PS! We make our schedules in advance so you’ll be able to plan your time accordingly
• Go above and beyond the call of duty: solve problems working together with other teams;
• Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers. 

Qualifications

Professional Experience (Strongly Preferred):

• 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.

Communication proficiency:

• Fluency in English.
• Strong English written and verbal communication skills.

Work Schedule and Flexibility:

• Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.
• Working hours will be fixed at the start of the month, but activities during the shift can be flexible.

Work Environment:

• Follow working from home guidelines (this is a hybrid position, not fully remote).

Ways of working:

• Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.
• Open to feedback and coaching, with a clear desire for continuous improvement.

Skills and Attributes:

• Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset.
• Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc.
• Adaptability: Able to keep up with constant change, patient, and flexible.
• Great fit with our values and company culture.

Commitment to Diversity and Inclusion:

• Commitment to fostering an inclusive and diverse work environment (DEI).

Data Security and Compliance:

• Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

Attendance and Availability:

• In case of absence or sick leave, agents are required to adhere to the company policies and processes.

Additional Information

What we offer:

• 💰 Salary for this role is 1825 EUR + 7.5% language allowance
• 🚀 RSUs in a rapidly growing company
• 💻 Flexible working model 
• 💪 An annual self-development budget
• ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years

Click here to learn more about the benefits that we offer at Wise.

If you're interested in joining our team, please apply by sending your CV in English.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.