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Position: Area Field Account Manager
Contract Type: Permanent – 37.5 hours
Location: Basildon
Shift: Mon - Fri
Join the UK’s premier parcel delivery company
What you’ll do:
Responsible for managing a team of Field Account Managers to ensure the maintenance and the growth or a portfolio of customers within a set geographical location. Be fully compliant with all internal systems and maintain all customer’s records within our CRM system.
Key Role Responsibilities:
Team Leadership & Development
Provide guidance, and support to a team of Field Account Managers.
Regularly evaluate teams performance to ensure achievement of quarterly targets.
Regularly attend Quarterly Business Reviews with customers providing coaching & feedback to Account Manager.
Driving Strategy
Drive Strategic direction aligning with overall Commercial Strategy.
Responsible for supporting with all yield management projects to deliver improved customer margin eg: GPI and margin improvements
Customer Engagement
Strengthen relationships with high-value clients with regular review meetings.
Resolve escalated customer issues or ensure the correct escalation channel is used.
Business Development, Maintenance & Growth
Increase share of wallet from existing customer base within your teams portfolio through the development of all product lines – Domestic, International and Returns.
Ensure customers adhere to agreed volume levels and take a proactive approach to monitor
Regularly attend Sales/ Ops meeting.
Performance Evaluation & Reporting
Provide regular performance & activity reports for line manager.
Ensure team are regularly logging and updating all customer activity within our Salesforce CRM system including customer call, visits, opportunities and at risk accounts.
Provide timely and accu
hackajob is partnering with Evri to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.