MANTECH seeks a motivated, career and customer-oriented Staff Information Security Analyst to join our team in Chantilly, VA. You will support identity, access, and credentialing operations within a mission-critical environment to ensure seamless security services for our national security partners.
Responsibilities include but are not limited to:
- Supporting a dedicated team at a government location to provide DEERS PII changes, CAC, Token, and Retired Military ID issuance.
- Managing Identity, Access, and Credentialing issues while providing high-level support within a customer service environment.
- Resolving ServiceNow and JIRA tickets efficiently to address technical access and credentialing hurdles.
- Contributing to the successful completion of project milestones and group objectives through collaborative technical support.
- Providing technical input to project deliverables, status reports, and solutions for complex security problems.
- Conducting routine troubleshooting to identify and resolve customer issues related to PKI and system access.
Minimum Qualifications:
- High School Diploma or GED
- Experience navigating secure environments and meeting security requirements in the Sponsor’s environment or similar high-security settings.
- Proven experience handling sensitive PII information and maintaining accurate documentation within a secure facility.
- Experience working across large teams to drive a security agenda and managing access for diverse personnel.
- Technical proficiency utilizing MS Office (Word, Excel) and communication tools to provide status reports and daily inventories.
- Ability to work flexible shifts between the hours of 7 AM ET and 5 PM ET.
Preferred Qualifications:
- Prior experience as a Lead or Supervisor in a high-stress, mission-critical security environment.
- Strong troubleshooting skills used to narrow down complex technical issues or access discrepancies for end-users.
- Self-starter with excellent people skills - able to work across teams and drive change throughout an organization.
Clearance Requirements:
- An active TS/SCI with Polygraph is required for this position.
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
- Must be able to exchange accurate information in these situations.
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