Control Manager – CCB Product Governance and Strategy– Executive Director

The CCB Product Governance and Strategy Control Manager is an influential team leader who supports the Consumer & Community Banking’s in developing a sound risk & control framework Product Development Life Cycle, as well as enabling the Product Control Managers to implement automated controls as Products continue to implement new initiatives.  

The role provides strategic thought leadership on integrating Firmwide and CCB innovation strategies and influencing how we operate in the CCB Product Development Lifecycle by identifying opportunities to enhance and improve key control expectations.  The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across Consumer & Community Banking’s control teams, business units, and support functions. Technical skills, LLM and knowledge of True CD and the Product Development Life Cycle will help this individual succeed.

Job responsibilities:

• Work closely with the CCB Product Operations office to ensure the Product Development Lifecycle supporting the 100 CCB products has the appropriate structure to implement strong controls as new initiatives are built.  
• Facilitate cross-functional working teams to proactively identify opportunities to capture existing Automated controls that are not in CORE and identify opportunities where stronger controls are needed.
• Calibrate controls across CCB to identify opportunities  to uplift CORE controls with a focus on standard controls for common risks and shifting from manual to tech enabled.
• Partner with CCB Control managers to identify controls that can benefit from ongoing validation (automated auditing/continuous testing). 
• Act as Control Manager for CCB Product and Experience and CCB Data & Analytics common controls and regulatory assessments.
• Provide ongoing feedback and training to develop employees on risk concepts and the application to risk and control evaluation.
• Display confident leadership and sound judgment to influence a strong risk management culture across business practices.
• Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner.
• Lead by example, with exemplary personal and professional attributes.  Inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business 
• Foster an inclusive work environment that values all forms of diversity

Required qualifications, capabilities, and skills: 

• Bachelor’s degree or equivalent experience required
• 10+ years of financial service experience in controls, audit, risk management,  compliance or technology
• Experience leading broad cross-functional teams to analyze, design, and deliver best practices
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
• Proficient knowledge of control and risk management concepts with the ability to design, enhance, and evaluate operational risk frameworks
• Knowledge of Agile methodology in product/technology development lifecycle management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.