Description
Working closely with Enterprise Architecture, the IT Portfolio Management Office and the wider IT Leadership Team, you will translate demand insights into meaningful workforce and investment decisions. Your oversight of tooling, performance metrics and reporting will provide transparent, data-driven intelligence that supports cost optimisation, resource planning and strategic forecasting.
This role is as much about influence as it is about process. You will drive cross-functional alignment, elevate capability maturity and embed disciplined, forward-looking workforce planning practices that ensure technology can deliver against evolving organisational priorities.
We are seeking a leader with deep expertise in demand management and strategic workforce planning, strong analytical capability, and the confidence to operate at senior level in a complex, multi-team environment.
Responsibilities
- Lead the evolution of enterprise-wide IT demand management, bringing structure, transparency and consistency across Product and Platform teams
- Act as the enterprise arbiter for demand prioritisation, coordinating activities within clear guardrails while fostering collaboration
- Translate demand data into meaningful management information, enabling evidence-based prioritisation and strategic decision-making across IT
- Shape forward-looking workforce planning in partnership with IT Leadership, aligning future capability, capacity and succession planning to evolving demand
- Establish scalable governance and tooling (including ServiceNow SPM) to create a sustainable, enterprise-level demand and resourcing model
- Operate as a diplomatic, credible senior influencer, comfortable managing upwards and navigating challenging stakeholder conversations to reach consensus
Qualifications
- Experience with ServiceNow SPM
- Degree educated with ITIL Foundation certification; advanced portfolio or programme management credentials desirable
- Proven experience leading enterprise-wide IT demand and workforce planning, shaping governance frameworks that inform long-term investment and resource decisions
- Extensive experience managing complex IT portfolios, influencing prioritisation, funding and resource allocation to align with organisational strategy
- Strong analytical capability, using demand and workforce data to drive strategic planning, cost optimisation and risk mitigation at senior level
- Demonstrated ability to influence senior stakeholders, securing alignment on demand and workforce priorities
- Deep experience in strategic workforce planning and capacity management, ensuring capability and resource models support evolving business needs
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