Senior Product Associate-Trust and Security

JOB DESCRIPTION

The Fraud Product team helps the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture is about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Senior Product Associate in consumer and community Banking , you will help shape solutions leading to advancement across the many critical applications in our fraud data ecosystem. You will work with our fraud strategy partners to gather, define data requirements for identifying fraud. You will collaborate with our technology partners to deliver new capabilities for continuing to fight fraud.  You will help enable the continuing evolution of our product vision and contribute to building out our roadmaps. 

While your role requires both business and technical skills including expertise in everything from data management to functional design, it also hinges on teamwork and leadership.  You will offer clear guidance and feedback to your colleagues, product teams, and technology resources to ensure highest quality deliverables, processes, and experiences while promoting the values, culture, and brand of JPMorgan Chase.

 Job responsibilities

• Partners with other Fraud Product Owners, and Fraud strategists on initiatives to facilitate and drive customer focused solutions across the organization, serving as a subject matter expert to major business processes and supporting applications/capabilities
• Writes the requirements, epics, and user stories to support product development
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Elicit accurate functional and technical requirements and document user epics and stories with supporting acceptance criteria. 
• Create test plans, conduct user acceptance testing and track any open defects thru resolution.
• Identify opportunities to improve existing software systems to meet business requirements, working with stakeholders and technology partners. Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Support all controls related activities surrounding data use, data management, and data governance.
• Demonstrate teamwork and collaboration in an environment of continuous improvement.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area. 
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy 

Preferred qualifications, capabilities, and skills

• Sound proficiency with project tracking and process documentation tools like Confluence, JIRA, and Visio
• Demonstrated ability to interpret and share concepts clearly & unambiguously. Being able to discuss topics with across varied audiences of business & technical resources. Comfortable creating and presenting recommendations to leadership. 
• Experience with fraud and digital payments-products is a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.