Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Internal API Platforms, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Translate internal customer needs into an actionable platform roadmap for API management, developer onboarding, and lifecycle governance.  
• Conduct problem discovery with engineers and product teams to identify friction, quantify impact, and prioritize high-leverage platform enhancements.  
• Define and manage user stories, acceptance criteria, and release plans for capabilities such as API onboarding, documentation, versioning, deprecation, and self-service tooling.  
• Partner with engineering to execute iterative delivery; validate outcomes via experiments, telemetry, and user feedback.  
• Drive standards for specification formats and artifacts (e.g., OpenAPI, schema reuse), and promote reusable patterns, SDKs, and templates.  
• Improve time-to-first-call with sandboxes, quickstarts, and automated guardrails (linting, contract checks).  
• Establish policies for API versioning, backward compatibility, deprecation, and access controls; ensure alignment with firmwide risk and controls, data classification, and security policies.  
• Collaborate with SRE and platform engineering on SLOs, incident reduction, and capacity planning for gateways and supporting services.  
• Instrument platform health dashboards and publish adoption and reliability metrics to stakeholders.  
• Run intake and triage, maintain transparent backlogs, and communicate roadmap, release notes, and change impacts to internal customers.  
• Facilitate cross-team alignment across lines of business to scale platform standards and accelerate adoption.  

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Working knowledge of API concepts and tooling: API design fundamentals (REST; awareness of GraphQL and gRPC), specification formats (OpenAPI), versioning strategies, and deprecation best practices. Familiarity with enterprise API gateways/management platforms, authN/Z patterns (OAuth 2.0, OIDC, mTLS), and traffic policies (quotas, rate limiting). Familiarity with Postman, Bruno, Splunk, Grafana, Adobe Analytics tools.
• Demonstrated experience running Agile ceremonies, writing clear user stories and acceptance criteria, and prioritizing via data and stakeholder input.  
• Comfort with metrics and analytics: ability to define KPIs, analyze platform telemetry, and make evidence-based prioritization decisions.  
• Strong cross-functional communication skills with the ability to influence without authority and translate technical details into business outcomes.  
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.  

Preferred qualifications, capabilities, and skills

• Experience with internal developer platforms (IDP), golden paths, or platform engineering in a regulated environment.  
• Exposure to CI/CD, automated testing, contract testing, and API linting tools.  
• Practical familiarity with observability stacks (metrics, logs, traces) and SLO/SLI practices.  
• Basic ability to read API specs and evaluate developer experience (DX) for onboarding flows and docs.  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.