Infrastructure Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Job Description:                                                          

The Infrastructure Engineer will be responsible for the end-to-end technical support of all network platforms. This position plays an integral role in leveraging monitoring platforms to increase network stability and to ensure a high level of network availability. This role will be expected to collaborate with application and infrastructure teams to provide the highest level of support for the business and the Amex Network Operation Center.           

Job Responsibilities:

• Provide hands on technical support, analysis, and issue resolution for network infrastructure and network services.                                                                  
• Optimize network performance via analyzing, tuning, and monitoring. Evaluate existing network performance to identify deficiencies and make performance recommendations.                                                         
• Evaluate and develop new network monitoring capabilities.                                                              
• Provide network support for complex issues related to applications, servers, databases, storage, and/or any other technical service.                                                               

Qualifications: 

• 4 plus years of experience in supporting large scale corporate/datacenter networks.                                                               
• Strong knowledge in routing protocols such as OSPF, and BGP.                                                                       
• Strong knowledge in switching technologies like spanning tree, port channels, and virtual port channels.
• knowledge of Cisco NX-OS/IOS and Arista routing and switching platforms      
• Experience in a variety routing and switching platforms provided by vendors such as Cisco, Arista, and Aruba Networks.                                                     
• Good understanding of protocols like TCP, UDP, and IP.                                                         
• Experience with Cisco and Arista routing and switching platforms.                                                                
• Good understanding of security infrastructure like Firewalls, IPSEC/SSL VPNs.                                                                
• Must be willing to learn new technologies while being able to adapt to a fast-paced service driven environment.           

Education Requirement: 

Bachelor’s Degree or equivalent experience in the field of networking.

Preferred Additional Skills:

• Skills in Public Cloud Offerings such as AWS, GCP, and Azure                                                          
• Experience with supporting network services such as DNS and NTP.                                                              
• Experience with network monitoring tools such as CA Spectrum, Performance Center, and Splunk.                                                            
• Experience with F5 load balancers and Aruba Wireless networks                                                                       
• Experience with Versa / Viptela SDWAN                                                           
• Knowledge of programming languages such as Python is a plus                                                                       

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities