Provisioning & Stored Cards Product Manager, Vice President

The Commerce Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Provisioning & Stored Cards, Vice President, in Connected Commerce on the Payments product team, you will lead merchant card-on-file (CoF) capabilities across the lifecycle—from merchant onboarding and provisioning to customer-facing spend controls. This role will own the roadmap, drive cross-functional execution, and deliver secure, compliant, and scalable solutions that improve customer experience and merchant outcomes.

Job responsibilities

• Define and own the end-to-end product strategy and roadmap for card-on-file capabilities, including merchant provisioning, tokenization, credential updates, and lifecycle management, ensuring scalability and reliability across channels and use cases.
• Lead the thinking and development of customer spend management features, including stop payment, while aligning with regulatory requirements and network rules.
• Partner with engineering, design, risk/compliance, operations, and data teams to deliver high-quality releases (including conducting pre-release reviews, regression testing and QA to certify releases are production ready); create detailed product requirements, user stories, and acceptance criteria; manage trade-offs and dependencies.
• Partner across firm to define analytics to measure product performance, customer outcomes, and identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
• Drive customer experience excellence: partner with UX to design intuitive controls for managing merchant-specific spend, clearly communicate the implications of stop payment and spend limits, and minimize friction.
• Ensure compliance with applicable regulations and internal policies (e.g., consumer protection, fair lending where relevant, data security/privacy, dispute and chargeback management).
• Conduct market and competitive analysis; identify emerging trends (e.g., network tokenization, wallet integrations, subscription management) and translate insights into product opportunities.
• Deliver communications to executives and leadership team on the strategy and progress.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.

Required qualifications, capabilities, and skills

• 7+ years of experience in financial services, digital, product management and/or Agile software development.
• Experience in online payments including card, digital wallets, and e-commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management or comparable field of study.

Preferred qualifications, capabilities, and skills

• Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices.
• Master's degree in Computer Science, Business Management or comparable field of study.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.