Operations Strategy Senior Associate

JOB DESCRIPTION

Harness your organizational and strategic expertise to drive operational excellence across our product organization and ensure our teams and leaders are equipped for success! Join our Product & Experience Analytics Team and play a critical role in coordinating initiatives, managing executive deliverables, and structuring how we operate across multiple analytics-driven workstreams that shape the future of product development productivity at Chase.

As an Operations Strategy Senior Associate on the Product & Experience Analytics Team , your role will combine program execution, stakeholder communication, organizational support, and executive communication. You will play a crucial program management role, ensuring our projects, meetings, and deliverables are executed flawlessly and in alignment with leadership’s strategic priorities. This position offers broad visibility across the product and analytics organization, providing opportunities to learn about financial services lines of business and products (e.g., credit cards, home loans), operational strategy, product design, experiment management, and data-driven business transformation.

Job Responsibilities

• Serve as a consultant aiming to solve business problems that drive qualitative and quantitative business value 
• Coordinate and manage operational rhythms across multiple pilot programs designed to enhance product development efficiency.
• Prepare leaders for key meetings by owning data requests, presentation materials, and talking points spanning three integrated teams.
• Serve as the connective hub between analytics, product, and finance stakeholders, ensuring alignment on pilot status, deliverables, and key milestones.
• Build and maintain high-quality decks and reporting for senior audiences.
• Manage governance activities, including maintaining pilot roadmaps, progress tracking, and internal communications.
• Identify and implement process improvements that streamline operating cadences and enhance overall team productivity.
• Partner with leadership to ensure critical initiatives are prioritized, documented, and tracked through completion.
• Maintain a rigorous controls environment to ensure accurate and timely results. 

Required Qualifications, Capabilities, and Skills: 

• 3+ years of industry experience in consulting, solution design, or business analytics roles (e.g., marketing analytics, sales analytics, business insights)
• Experience with data analytics and/or visualization techniques (e.g. SQL, Python, Tableau, Alteryx), as well as big data technologies (e.g. Hadoop, Cassandra, AWS)
• Excellent communication, with an ability to convey the strategic vision in a digestible manner for varying technical and senior audiences 
• Knowledge of design thinking practices and tools (e.g., Lucid, Figma, customer journey mapping) and product management principles (e.g., Agile) 
• Consulting orientation with ability to influence and effectively lead cross-functional teams
• Self-starter with out-of-the box problem solving skills and a drive to bring new ideas to life
• Experience and knowledge of data science and analytical methodologies and approaches, and understanding of various artificial intelligence functionalities
• Undergraduate degree in a quantitative discipline

Preferred Qualifications, Capabilities, and Skills: 

• Experience at a consulting firm, in tech, or financial services/banking industry 
• Understanding of the financial services or retail banking industry

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.