Business Control Support Manager - Vice President

Join a global organization committed to innovation and excellence. You’ll support Fraud Prevention within Fraud and Claims Protection Services (FCPS) in Retail Operations, helping protect customers and the firm from loss. On the Control Support team, you will help ensure legal, regulatory, and customer expectations are met through strong reporting and controls.

As a Business Analysis Manager on the Fraud Prevention Control Support team, you will lead a team that uses data and reporting to protect and strengthen the businesses we support. You will identify customer, employee, and operational pain points, then drive data-informed solutions that reduce friction while maintaining strong fraud controls. You will conduct root cause analysis and translate insights into clear business cases and recommendations for senior leadership.

Job Responsibilities

• Lead, coach, and develop a team of 4–6 controls analysts to deliver high-quality analysis and reporting outcomes. 
• Own and manage a large book of work, including 150+ control reports and associated business requirements documentation. 
• Partner with technology and reporting teams to lead break-fix execution and sustainment for critical controls reporting. 
• Maintain complete and accurate documentation that meets internal and external standards and supports effective governance. 
• Review controls reporting against documented risks to confirm ongoing coverage and alignment to control objectives. 
• Stress test reporting logic, identify false positives, and drive enhancements that improve signal quality while preserving risk protection. 
• Build reporting and metrics that communicate portfolio health, trends, and priorities for leadership and partners. 
• Lead programs and projects that span multiple fraud processes and teams, delivering measurable control and operational improvements
• Serve as a subject matter expert for audits and exams by clearly explaining report purpose, logic, and outcomes. 
• Create data-backed business cases and recommendations to address customer experience, operational, and control pain points. 
• Present insights, risks, and proposed solutions to senior leaders in business reviews and strategic forums.

Required qualifications, capabilities, and skills

• 7+ years of experience in business analysis/analytics, controls, audit/audit testing, or related work.
• Demonstrated people leadership experience managing and developing teams. 
• Strong written and verbal communication skills, including executive-level presentations and storytelling with data
• Ability to gather, analyze, synthesize, and visualize large and diverse datasets to support issue management and performance management. 
• Working knowledge of program and project management disciplines and delivery practices. 
• Proven ability to influence and partner effectively across functions and levels in a complex organization. 
• Ability to translate technical findings into clear business impacts, risks, and recommended actions. 
• Strong prioritization skills with the ability to manage a fast-moving portfolio amid changing priorities.

 
Preferred qualifications, capabilities, and skills 

• Experience with analytics tools or languages such as Python, R, SAS, or Alteryx.
• Strong knowledge of fraud prevention processes such as new account screening, online/electronic transactions, check/deposit holds, or compliance closures. 
• Experience owning control reports and maintaining business requirements documentation in partnership with data or reporting teams. 
• Familiarity with audit and regulatory expectations related to controls and reporting. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.