MANTECH seeks a motivated, career and customer-oriented Information Security Analyst to join our team in Chantilly, VA. You will support identity, access, and credentialing operations within a mission-critical environment to ensure seamless security services for our national security partners.
Responsibilities include but are not limited to:
- Supporting a dedicated team at a government location to provide DEERS PII changes, CAC, Token, and Retired Military ID issuance.
- Managing Identity, Access, and Credentialing issues while providing high-level support within a customer service environment.
- Resolving ServiceNow and JIRA tickets efficiently to address technical access and credentialing hurdles.
- Contributing to the successful completion of project milestones and group objectives through collaborative technical support.
- Providing technical input to project deliverables, status reports, and solutions for complex security problems.
- Conducting routine troubleshooting to identify and resolve customer issues related to PKI and system access.
Minimum Qualifications:
- Bachelor’s degree or 4+ years of additional experience in lieu of a degree.
- 2+ years of relevant IT and/or Cyber experience
- General understanding of Identity, Access, and Credentialing services and PKI protocols.
- Proven experience utilizing ticketing systems such as JIRA and ServiceNow to manage workflow.
- Experience handling sensitive PII information and data within a secure environment.
- Technical proficiency working with MS Word, Excel, and SharePoint to maintain documentation.
- Ability to work flexible shifts between the hours of 7 AM ET and 5 PM ET.
Preferred Qualifications:
- Prior experience working in the Sponsor’s environment or similar high-security intelligence settings.
- Strong troubleshooting skills used to narrow down complex technical issues for end-users.
- Self-starter with excellent people skills and the ability to drive change throughout an organization.
Clearance Requirements:
- An active TS/SCI with Polygraph is required for this position.
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time.
- Needs to occasionally move about inside the office to access file cabinets and office machinery.
- Constantly operates a computer and other office productivity machinery, such as a calculator or copy machine.
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