Site Reliability Engineer

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role

D&G (Domestic & General) is an ambitious technology-powered company transforming from a “traditional, largely manual IT department with strong ITIL processes” to a “modern, highly automated, product-led, DevSecOps technology powered insurance business.”

We are seeking a highly skilled and experienced Site Reliability Engineer with a strong focus on Azure cloud services to join our IT Cloud and Infrastructure Team. The ideal candidate will be responsible for ensuring the reliability and scalability of our cloud-based infrastructure, developing automation solutions, and implementing Infrastructure as Code (IaC). As a key member of our team, you will leverage your expertise in PowerShell and Python scripting to maintain system performance, automate workflows, and facilitate continuous integration and continuous delivery (CI/CD).

As a team player, you will be expected to work collaboratively with others to achieve common goals. You should also be able to work independently in support of team and organisational objectives. Your communication skills should be excellent, both in writing and orally, with the ability to explain complex issues clearly and concisely. Additionally, you should have a strong attention to detail, take pride in your work, and ensure that it is always of the highest standard.

Key Responsibilities

• Design, implement, and maintain Azure cloud-based infrastructure, ensuring high availability and performance.

• Build resilient, self-healing systems that could scale seamlessly.

• Develop and maintain automation scripts using PowerShell and Python to streamline operations and reduce manual intervention.

• Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, ARM templates, or Azure Bicep to ensure reproducible and scalable environments.

• Implement the use of software tools such as Ansible to automate IT infrastructure tasks such as system management and application monitoring.

• Collaborate with CCOE team to incorporate DevOps principles and practices.

• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal system reliability and uptime.

• Enhance and maintain continuous integration and deployment pipelines for efficient release and deployment processes.

• Participate in on-call rotations, providing expert-level support for incident management and problem resolution.

• Document system design, processes, and procedures, ensuring knowledge is shared and best practices are followed.

• Drive the adoption of chaos engineering practices to ensure the resilience of systems by planning and executing controlled experiments.

• Stay current with emerging technologies and industry trends, recommending improvements and innovations to our cloud infrastructure.

• Contribute to the development of disaster recovery plans and participate in DR testing.

Knowledge and Expertise

This role requires a deep understanding of Azure cloud services and extensive experience in managing cloud-based infrastructure. The complexity of the role involves designing, implementing, and maintaining highly available and scalable systems, which requires a thorough understanding of Infrastructure as Code (IaC) principles and tools like Terraform, ARM templates, or Azure Bicep. Additionally, the engineer must be adept at troubleshooting and resolving complex system issues, ensuring optimal system performance and reliability. The scope of the role extends to collaborating with various teams, including the CCOE team, to incorporate DevOps principles and practices, and contributing to the development of disaster recovery plans. The engineer is also expected to stay current with emerging technologies and industry trends, recommending improvements and innovations to the cloud infrastructure.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.

Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.