Save time and effort sourcing top tech talent
hackajob is partnering with Comcast to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Job Summary
This position is an entry-level role focused on Global Reliability IT Service Management (ITSM) process definition and support and will assist in documenting, maintaining, and improving core ITSM processes such as Incident, Change, and Request Management. The ideal candidate will work closely with cross-functional teams to ensure process consistency, support governance activities, and contribute to the overall efficiency and effectiveness of IT service delivery. This is a great opportunity for someone looking to build a career in IT operations, service management, or process improvement.Job Description
Core Responsibilities:
Assist in the definition, documentation, and continuous improvement of Global Reliability IT Service Management (ITSM) processes (e.g., Incident, Problem, Change).
Introduce the use of AI technologies into the ITSM proceses
Support process governance by monitoring compliance and identifying areas for improvement.
Collaborate with global cross-functional teams to ensure ITSM processes align with reliability needs, business needs, and service delivery goals.
Maintain process documentation, workflows, and knowledge articles in appropriate repositories.
Participate in process reviews, audits, and reporting activities to track performance and effectiveness.
Help coordinate training and awareness sessions for Global Reliability ITSM processes across teams.
Assist in analyzing service data to identify trends, gaps, and opportunities for optimization.
Provide administrative support for process-related meetings, workshops, and initiatives.
Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
Delivers commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned
Must Have Skills:
Basic understanding of ITSM principles and frameworks (e.g., ITIL).
Strong organizational and documentation skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
Excellent written and verbal communication skills.
Ability to work collaboratively in a team-oriented environment.
Analytical mindset with attention to detail
Familiarity with stakeholder management
Familiarity with AI technologies
Nice to Have Skills:
Exposure to ITSM platforms such as ServiceNow, Jira.
Familiarity with process modeling tools or techniques (e.g., BPMN).
ITIL Foundation certification or coursework.
Experience with data analysis or reporting tools (e.g., Excel pivot tables, Power BI).
Interest in process improvement, service delivery, or operations management.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Planning; Information Technology (IT) Services; Collaborating; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
hackajob is partnering with Comcast to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.