Director - Applied AI Engineering

JOB DESCRIPTION

If you are a visionary leader with deep technical expertise in AI engineering, LLMs, NLU/NLP, voice, and cloud technologies, and a passion for building world-class teams, we invite you to apply for this exciting opportunity.

As the Executive Director – Applied AI Engineering within Consumer & Community Banking, you will spearhead our advanced AI initiatives in Hyderabad, India. You will balance your time between hands-on AI engineering and leadership, managing multiple teams to deliver cutting-edge solutions. Your role involves architecting, designing, and implementing scalable AI solutions, with a focus on Large Language Models, Natural Language Understanding, and voice technologies. You will lead the development and deployment of AI models, ensuring robust data pipelines and model monitoring. Applying cloud engineering best practices, including infrastructure design and automation with Terraform, will be key. You will collaborate with product, business, and technology stakeholders to translate requirements into actionable AI solutions. Staying current with emerging AI technologies, you will promote adoption and innovation. You will lead, mentor, and manage AI engineering teams, fostering a culture of innovation and technical excellence. Setting strategic direction, defining goals, and ensuring successful delivery of AI projects across business units will be crucial. Additionally, you will partner with senior executives to align AI initiatives with organizational objectives, overseeing resource allocation, budgeting, and performance management.

Job responsibilities:

• Architect, design, and implement scalable AI solutions, with a focus on Large Language Models (LLMs), Natural Language Understanding (NLU), Natural Language Processing (NLP), and voice technologies.
• Lead the development and deployment of AI models and systems, ensuring robust data pipelines and model monitoring.
• Apply cloud engineering best practices, including infrastructure design and automation using Terraform.
• Collaborate with product, business, and technology stakeholders to translate requirements into actionable AI solutions.
• Stay current with emerging AI, LLM, and voice technologies, driving adoption and innovation.
• Lead, mentor, and manage multiple AI engineering teams, fostering a culture of innovation and technical excellence.
• Set strategic direction, define goals, and ensure successful delivery of AI projects across business units.
• Develop talent, build team capabilities, and drive continuous improvement.
• Partner with senior executives to align AI initiatives with organizational objectives.
• Oversee resource allocation, budgeting, and performance management for all teams under your purview.

Required qualifications, capabilities and skills:

• Advanced degree (Master’s or PhD) in Computer Science, AI, or related field.
• 12+ years of experience in AI engineering, with at least 5 years in a senior leadership role.
• Proven track record of delivering large-scale AI solutions, including LLM, NLU/NLP, and voice technologies, in a complex, multi-team environment.
• Strong expertise in cloud platforms, infrastructure automation (Terraform), and AI/ML frameworks.
• Excellent leadership, communication, and stakeholder management skills.

• Experience working in global organizations and managing cross-functional teams

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.