UX/UI Designer

Permanent, Full-time (37.5 hours, Monday to Friday)
Hybrid working with 2 days in the office, 3 days working from home. 
Department: Technology & Change
Reporting to: Lead UX Developer
About the role
As part of our Platform project delivery team(s) you will support our Product 
owners, developers, users, stakeholders and marketing team to conceptualise 
and deliver an effective user experience. You will facilitate collaboration, bringing 
together technical knowhow with design aesthetics. Your exceptional 
communication skills will keep stakeholders in the loop, building consensus on 
the design and arranging signoff at key stages of the project.
To be successful in this role, you will:
• Interpret business requirements to ensure that designs meet the needs of 
all target user groups.
• Be confident with discovery phases, tree-testing, personas, competitor, 
user and market research. Happy using UX research tools (such as 
Livesession, Optimizely and Lysnna) to gain insights, interpret heatmaps 
and present these to stakeholders to guide decision making and influence 
prioritisation.
• Creating UX journey flow diagrams to help stakeholders visualise where 
new features might cause blockers or create new opportunities.
• Create wireframes, hi-fidelity mobile and desktop designs and prototypes 
in a fast-paced environment.
• Demonstrate a high level of expertise in Figma / Balsamiq or other design / 
wireframing tools as well as strong agile and UX principles.
• Able to design and maintain reusable components in Figma, and work 
with developers to bring it into reality; transforming the design system into 
a maintainable and well-documented code component library using 
Storybook or similar.
• Collaborate with copywriters, ensuring that your designs are FCA
compliant.
• Collaborate with product owners to ensure that designs are completed to 
a high technical standard, and tickets can be easily and correctly 
interpreted by developers and QAs.
• Manage the user feedback survey, communicating directly with customers 
to arrange interviews, collating useful qualitative feedback, and presenting 
it back to stakeholders to influence business requirements. 
• Lead regular UX review meetings, where you will be required to investigate 
user feedback and identify any potential UX issues with recently released
features. Bugs and feature requests can then be added to the backlog.
• Responsible for facilitating UX ceremonies during the requirements 
gathering, design and post-release phases; with both internal stakeholders 
and end users. This might include card-sorting, speak-aloud sessions, focus 
groups, developer UX handovers, retros etc. You will then collate data from 
these sessions and report back to stakeholders to 
back up your design decisions.
• Take ownership of the icon set and image libraries, collaborating with 
marketing team and developers to manage those assets to ensure 
consistency with the brand.
• Participate in agile scrum ceremonies with the multiple team(s) that you 
may be involved in working with.
About You
Full training will be provided to ensure you can quickly get up to speed, but to be 
successful in this role you need to demonstrate:
• UI/UX Designer experience 
• Presentation, verbal and written communication skills.
• Excellent problem-solving skills
• Technical / digital design skills
• Relationship building and stakeholder management skills
• An ability to work well under pressure, working to tight deadlines 
• Excellent organisational and time management skills
• You are autonomous, proactive and self-motivated
• You keep up-to-date with the latest trends in user experience, informing 
key stakeholders when new approaches or useful technologies come to 
light.
• Experience of working with progressive web apps is desirable
• Experience of working in the fin-tech sector is desirable