Lead Business Analyst

Description

About Made TechOur aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
As a key member of our cross-functional teams, you'll collaborate closely with Made Tech colleagues, stakeholders, and partner agencies. You'll inspire trust within the team, offering guidance and coaching throughout the product journey. With your influence, you'll help shape and refine how we work, always seeking opportunities to improve and create more effective processes.
About the roleAs a Lead Business Analyst, you'll empower public sector organizations to design services that make a real difference in society. You'll lead by example, guiding teams with best practices. In this role, you'll oversee multiple client assignments, ensuring impactful outcomes across every project. 
As a Lead Business Analyst at Made Tech, you’ll help teams create products and services that truly benefit their users by identifying key business challenges and opportunities. You’ll dive deep into research to understand the public sector landscape and its people, processes, technology, and organizational dynamics. You'll explore, elicit, and analyze both business and user needs, uncovering areas for improvement and evaluating the feasibility of different options. Throughout, you’ll thoughtfully assess the business and policy constraints that need to be taken into account

Key Responsibilities

As Lead Business Analyst you’ll have a good understanding at an enterprise/strategic level of an organisation and work in highly complex problem spaces, typically spanning multiple products or services. At this role level, you will:

• Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
• Select, adopt and adapt appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
• Collaborate with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
• Prepare business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
• You will be expected to work in a self initiated manner, modelling leadership in a collaborative and inclusive manner.
• Collaborate and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs.

Skills, Knowledge & Expertise

• Agile working, coach and lead teams in Agile and Lean practices, determine the right approach for the team, and think of new ways to achieve the right outcomes.
• Business modelling, set the direction of scope and methodology for representing complex situations, and document conceptual models to support strategic planning.
• Business process improvement, identify opportunities to perform activities in alternative ways, lead exploration of process efficiency improvements, and oversee implementation.
• Business process testing, direct the application of business analysis skills to support design, execution, and assessment of business process tests and usability evaluations.
• Consultancy (business analysis), provide advice, guidance and recommendations, propose methodologies and approaches to implementation, frame problems, and troubleshoot as needed.
• Enterprise and business architecture (business analyst), translate business drivers into objectives, define required capabilities, and support organisational changes to meet business objectives.
• Methods and tools, set direction, assess effectiveness of approaches, recommend tools for organisational collaboration and build capability.
• Requirements definition and management, direct approach to requirements management, influence prioritisation of complex requirement sets, and ensure solutions align with organisational vision.
• Stakeholder relationship management (business analysis), develop engagement strategies, lead communication with stakeholders, and act as point of consultation and escalation to resolve conflict.
• Systems analysis, set direction for identification and analysis of IT system capabilities, identify gaps in functionality, and bring business and technical concepts together to form recommendations.
• Testing (business analysis), recommend value of testing, advise on business scenarios, and develop acceptance criteria to ensure requirements can be traced to develop functionality.
• Experience in helping grow product teams though community, hiring and line management

• Working with sales teams to build client relationships, develop opportunities and win new work
• Working in the open - building the trust within teams to share little and often
• Experience in re-designing legacy services and products
• Maintaining a deep working knowledge of Business Analysis and research techniques

You can find the full job description about the role in our handbook here.
At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.
SC Eligibility  An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.
Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Support in applying If you need this job description in another format, or other support in applying, please email talent@madetech.com.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
Life at Made Tech We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).
Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

Job Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice

About Made Tech

Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.
Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support.
All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy.
We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.