As a User Researcher at Triad, you will play a significant role in our client assignments. You will work to define a bespoke approach on client assignments to understand the user experience and bring this to the table to ensure the best decisions can be made about how to design and deliver services. You will also define and develop the UX language at Triad to ensure our approach is industry-leading.
Could you be Triad’s next “Rising Star of the Year?” Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”
Key responsibilities:
- Research planning: Plan and design the research approach, including a range of methodologies, both qualitative and quantitative, to engage with the right sample of the user base. A good understanding of the strengths and weaknesses of research methods to ensure the right approach is used.
- Research execution: Conduct high-quality research, including user interviews, usability testing and surveys to gather unbiased, robust and reliable insights
- Recruitment strategy: Develop and execute a user research recruitment strategy to ensure a representative example is reached, including a range of digital confidence and accessibility needs
- Analysis and insight: Analyse research findings and use analytical thinking to extract actionable insights.
- Communication: Clearly present and communicate research findings to various audiences, including stakeholders and other team members.
- Stakeholder management: Identify, communicate with, and build consensus with stakeholders to ensure user research can be conducted to generate appropriate and useful insights.
- User-centred practice: Advocate for user needs and help teams embed user-centred service design and delivery into their processes.
- Agile environment: Proven experience working in an agile development environment with designers, developers, and product managers.
Skills and experience
- Advocating for user research and the benefits of user-centred design.
- Bring clients and stakeholders with you on the journey to generate an understanding of the user and their needs.
- Identifying and using appropriate research methods and analysis techniques. Presenting and sharing findings.
- Guiding colleagues in the choice and effective application of research methods.
- Supporting service managers, product owners and discovery teams by generating new and actionable user insights which can be translated into features and actions that give them the confidence to improve the service for users.
- Experience in both generative and evaluative research methodologies
- Experience researching with hard-to-reach user groups (desirable)
Qualifications & certifications
- A degree in a related field, such as Human-Computer Interaction (HCI), Psychology, Cognitive Psychology, Market Research, or a related discipline, is desirable.
- Government experience: Previous experience working within government services is beneficial.
- Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
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