Senior Product Associate - Affluent Product Enablement

JOB DESCRIPTION

Join the exciting world of Affluent Banking – covering Chase Private Client and J.P. Morgan Private Client. The Affluent Product Enablement team supports the two Affluent segments of the client continuum. On this team, you’ll play a strategic role in defining the product suite and banker experience for these businesses, in partnership with business and functional partners.

As a Senior Product Associate in Affluent Product Enablement, you’ll be responsible for helping to solve complex problems and introduce new business ideas. You’ll take solutions from problem statements, through ideation, discovery, build and rollout – partnering with cross-functional stakeholders to drive solutions and progress.

In this role, you’ll gain experience across multiple subjects and domain areas, with exposure to the full breadth of the priorities supporting the expansion of the Affluent segment. You will also play a role in presenting our defined problem statements and solution sets to our executives and our field – mastering the art of storytelling.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery 
• Considers and plans for upstream and downstream implications of new product features on the overall product experience 
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers 
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle 
• Leads the solutioning of discrete problem statements from ideation through launch 
• Works with Design and Product teams to design fit for purposes solutions 
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Writes the requirements, epics, and user stories to support product development 
• Provides executive level updates on book of work progress and accomplishments
• Engages with cross-functional stakeholders to deliver capabilities; including training and readiness activities 
• Works with partners to assess value of solutions and inform enhancement

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy 
• Proficiency in Microsoft Office suite 
• Ability to manage complex projects with multiple stakeholders and dependencies

Preferred qualifications, capabilities, and skills

• Experience with developing executive-level presentations 
• Bachelor’s degree 

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.