Product Operations Enablement Director

JOB DESCRIPTION

Join the Consumer and Community Banking (CCB) Product & Experience and Technology (PXT) organization as we continue a multi-year journey to refine our Product Operating Model, transitioning from a highly standardized, waterfall project-based operating model into a decentralized Agile model with over 100 autonomous products. Our largest priorities impact multiple products, portfolios, and lines of business which require more consistent ways of working across the organization. We are building a team to enable these new ways of working at scale by focusing on the adoption of necessary processes and supporting tooling solutions, in addition to leading the execution against these priorities in some cases.

As Product Operations Enablement Director – Executive Director, within the CCB Product Operations organization, you will be responsible for leading an enablement function to either teach the organization how to execute new scaled ways of working or, in some cases, lead the execution to facilitate the delivery of our largest strategic priorities. You will be directly responsible for multiple teams of coaches and subject matter experts, each aligned to strategic priorities and portfolios.

You will be a visionary leader of character, with a proven ability to manage leaders, influence executive stakeholders, and align diverse groups toward common goals. Additionally, you will have experience driving cultural and behavioral change at scale by introducing new ways of working, coaching large organizations through adoption, and inspiring confidence in new changes through facilitation. You have an understanding of a strategic vision, advanced operational expertise, and a customer-centric approach to meet teams where they are operationally and guide them towards continuous improvement as they deliver the organization’s strategic goals.

Job Responsibilities

• Teach large program teams how to execute Discovery, Planning, and Delivery across products and lines of business
• Drive integration and connectivity across products and portfolios, breaking down silos, and fostering collaboration across the organization
• Lead multiple teams of coaches and facilitators responsible for teaching teams new ways of working across a matrixed organization, shifting the organization from disparate ways of working to value-aligned thinking and execution
• Champion and lead adoption of enterprise-wide change initiatives, driving adoption of new PDLC best practices, processes, tools, and ways of working across all impacted teams and portfolios
• Observe and share opportunities to continuously improve operational frameworks, governance structures, and tooling solutions to optimize efficiency and effectiveness at scale
• Serve as a trusted advisor to senior and executive leadership, providing strategic insights, transparent reporting, and proactive risk management. Communicate context, strategy, and value proposition to inspire motivation and alignment
• Build, mentor, and inspire high-performing leaders and teams, cultivating a culture of integrity, accountability, inclusion, and continuous improvement
• Oversee the identification, escalation, and resolution of risks and issues that may impact program or portfolio performance, ensuring blockers are addressed

Required Qualifications, skills, and capabilities:

• Bachelor’s degree in Business, Finance, Technology, or related field
• 10+ years of experience in product management, program management, or portfolio operations within a large, matrixed organization 
• Leadership experience with large-scale Agile and/or Product Operating Model transformations
• Expertise in multiple delivery frameworks (e.g., Scrum, Kanban, SaFE, Lean, Theory of Constraints, Product Development Flow, etc.)
• Deep expertise in Product Development Lifecycle methodologies, operational frameworks, and governance
• Experience as a key contributor in a product development role (e.g., product manager, software engineer, designer, etc.)
• Demonstrated experience managing multiple teams and large-scale, cross-functional programs impacting multiple products or portfolios
• Proven track record of leading leaders, developing talent, and driving organizational transformation
• Exceptional executive communication, stakeholder management, and strategic problem-solving skills
• Ability to influence, align, and rally large, diverse groups toward common enterprise goals

Preferred Qualifications, skills, and capabilities:

• Experience in financial services or a highly regulated industry
• Familiarity with banking, finance, and digital experience products, platforms, and organizational structure
• Advanced data analysis, reporting, and executive presentation skills

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.