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Hybrid working – 3 days a week in our Newcastle or Manchester office
Sage has an exciting opportunity for an experienced Content Designer to join our Product Experience Design (XD) team to design user interfaces and digital experiences for Sage apps.
You’ll work closely with UX designers, user researchers, business analysts/solution designers, product managers, developers, and consult with other teams such as customer support and learning services.
At Sage, we’re passionate about creating clear, compelling, accessible content that provides customers with the information they need, when they need it, and in the format they expect.
What you’ll do (key responsibilities):
Design in-product content: Create microcopy such as messaging, descriptions, labels (for buttons, icons, menus, etc.) and other elements. Write for a global audience with an understanding of localisation and translation.
Help shape the user journey: Understand how users (from beginners to experts) learn what information they need at each step to complete their tasks successfully.
Work with the design team: Collaborate with UX designers to create journey maps, wireframes, prototypes, and design user interfaces for releases.
Learn from our users: Work with and support user researchers, analysing and iterating content based on data and usability findings.
Build relationships with stakeholders: Understand business requirements and share content strategies and designs.
Participate in quality assurance: Ensure content is accurate and effective before products or features are released.
Contribute to content guidelines: Follow our writing style guides, design standards, and use writing tools to ensure consistency across products and contribute to our Content Community of Practice.
Make a real-world impact: Your work will directly help small business owners use our products more effectively.
Learn and grow: We provide dedicated time and resources for you to learn new skills, explore content design concepts, and attend relevant events.
Gain experience: You'll get hands-on support and guidance from your product team as well as content designers in the wider content community.
Make a difference: Participate in company-wide initiatives, volunteer days, and contribute to our communities.
Experience as a Content Designer; UX writing, or in a similar content role within B2B or SaaS environments
A strong understanding of user-centered design; in practice, methodologies and principles
Excellent writing and editing skills with experience in using style guides and tone-of-voice guidelines to produce high-quality, consistent content
Experience in using evidence, data, and research to make content decisions across the end-to-end user journey, e.g., usability testing and analytics
Proficiency with design tools such as Figma and Miro
Strong interpersonal and soft skills such as communication, collaboration and teamwork, time management, and stakeholder management
Ability to work on multiple projects simultaneously and independently manage change requests and priority shifts
Experience working in Agile teams and in Jira or a similar project management tool
Knowledge of writing for accessibility and creating content that works for everyone
Working with AI and taking an innovative approach to how it can help us improve customer experience and workflows
Self-motivation and curiosity about how things work
Analytical and strong problem-solving skills, e.g., the ability to find legislative information when needed to design accurate content
Passion for creating great customer experiences
Dedication to helping users complete tasks quickly and confidently
Following or interest in content design and UX thought leaders
Commitment to continuous learning and development
Experience implementing content strategies
Function: Product Delivery
Country: United Kingdom
Office Location: Manchester
Work Place type: Hybrid
Advert
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
hackajob is partnering with Sage to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.